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1. Please circle one number for each of the following
items that best demonstrate the importance of that item
to your transportation needs. |
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Not
Important |
Important |
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1 |
2 |
3 |
4 |
5 |
| Has
courteous/helpful customer service/sales representatives |
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| Answers
the phone and questions promptly |
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| Can
accurately trace goods in transit |
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| Handles
complaints/claims easily and fairly |
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| Gives
rate quotes promptly |
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| Has
lowest rate quotes |
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| Provides
on time pick up |
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| Has
safe, high quality equipment |
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| Gives
on time delivery |
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| Issues
freight bills that match rate quotes |
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| Terms
of payment for freight bills (30 day terms) |
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| Documentation
handled promptly and accurately |
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2. We would like your evaluation of ICE International
in comparison to the competition concerning the following
traits. Number 1 being poor, 2 below average, 3 average,
4 above average and 5 excellent. |
|
Not
Important |
Important |
|
1 |
2 |
3 |
4 |
5 |
| Has
courteous/helpful customer service/sales representatives |
|
|
|
|
|
| Answers
the phone and questions promptly |
|
|
|
|
|
| Can
accurately trace goods in transit |
|
|
|
|
|
| Handles
complaints/claims easily and fairly |
|
|
|
|
|
| Gives
rate quotes promptly |
|
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|
|
| Has
lowest rate quotes |
|
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|
|
|
| Provides
on time pick up |
|
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|
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| Gives
on time delivery |
|
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| Has
safe, high quality equipment |
|
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| Issues
freight bills that match rate quotes |
|
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| Terms
of payment for freight bills (30 day terms) |
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| Documentation
handled promptly and accurately |
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3. In evaluating our level of service, do you feel that
we have become: |
| Better |
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| Stayed
the Same |
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| Worse |
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Note: If worse explain: |
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4. Do you use I.C.E.(Please circle answer
that best represents your company) |
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a. for all of your transportation needs in both Puerto Rico
and Internationally
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b. for some of your transportation needs in Puerto Rico
and Internationally |
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c. Not very often is transporting good to Puerto Rico and
Internationally |
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5. How can we become a better carrier? What would you
like to see be changed or added in the transportation of
your freight to Puerto Rico, the Caribbean or Internationally?
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6. Would you be interested in seeing I.C.E. move freight
to other countries? If so, where? |
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7. If you would be interested in having a visit from
an I.C.E. representative, please fill out the contact information
below and we will set appointments. If you want this survey
to remain anonymous, please call us to share your interest
in seeing a representative. 1-800-844-3489 |
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8. Please express any other comments |
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